Q: Do you have a minimum order?
A: We have a minimum order of $400. We do try to accommodate every customer,
so it is best to speak with us directly at 724-221-5423.
Q: How many people fit around your 8' Farm Table?
A: 8-10 people fit at a single table. 4 people can fit on each side of the table,
and possibly 1 on each end, if desired.
Q: Do you sell your tables?
A: Yes! We design and hand craft all of our furniture right here in Pittsburgh.
Please visit our furniture and home goods website www.pennrustics.com.
Q: When should I make my reservation?
A: Given the first-come-first-served nature of our business, our event calendar fills up very quickly so we recommend you make your reservation as soon as possible and well in advance to ensure availability. It's not uncommon for reservations to be made 12-18 months in advance.
We are already booking into 2019.
Q: How do I place a reservation?
A: Simply contact us - it's that simple!
Q: What are your payment policies?
A: We require a non-refundable down payment of 50% to reserve items for the date of your event. The remaining 50% is due 30 days prior to event date.
Q: What forms of payment do you accept?
A: We accept all major credit cards as well as cash, business or personal checks.
Q: What is your rental time period?
A: Our rentals are for a 24-hour period. If you will need them for a longer period of time additional expenses will apply.
Q: Do you deliver outside of Pittsburgh?
A: Yes, we deliver throughout the Greater Metro Pittsburgh area and surrounding communities. Delivery is $100 within a 50 mile radius of Pittsburgh. Beyond 50 miles of Pittsburgh, please contact us to determine if we can deliver to your venue location and what that cost might be.
Q: What is the delivery and setup fee?
A: Delivery fees are based on distance. Other factors such as distance items must be hand carried to setup location and availability of vendor parking. Fee includes delivery, setup, as well as breakdown and pickup of the rented items. We are pretty flexible with set-up either the afternoon before after 4:00 pm or the day of the event. Please let us know what your needs are!
Q: Can I pick up the rented items and avoid the delivery fee?
A: No, all items are delivered by Penn Rustics Rentals to your event venue.
Q: Are there any other fees?
A: If your venue requires the use of an elevator, stairs, or we have to transport the items an excessive distance from our truck to the event location, there will be a fee to cover the additional set-up/delivery time.
Q: Can your tables, benches, etc. be used outdoors?
A: We always recommend use of a tent over our tables and other rental items as they are not designed to be left outside in bad weather. They can be used without a tent, but in the event of bad weather, they would need to be moved indoors/under cover to prevent damage.
Q: What happens if items are missing or damaged after the event?
A: You are responsible for all items rented. We will bill you for any damages or missing items. We require a credit card on file with your signed contract to cover the cost of any lost or damaged items. We always alert clients prior to charging the credit card on file.
Q: What if I have an event or equipment emergency?
A: You can contact us anytime at (724) 221-5423.
Pick up: We ask that our items are left on site in the same place and condition as we originally delivered them. Please clear tables and benches by the scheduled pickup times. If the pick up crew must spend additional time prepping for removal, additional charges will apply.